Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

AI in UK Healthcare: Empowering Better Patient Experiences Through Digital Transformation

AI and self-service are reshaping UK healthcare—boosting efficiency, empowering patients, and delivering seamless, personalised care at scale.

Anita Stein Senior Field Marketing Director

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Hyper-Personalization and the Power of More in Customer Experience

AI and Automation

AI-driven hyper-personalization tailors CX in real time, boosting loyalty, trust, and ROI—enabled by Five9’s Genius AI and Governance tools.

Steve Blood Vice President, Marketing

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3 Things to Consider Before Embarking on Your AI Journey

AI and Automation

SumUp transformed CX with Five9 AI—boosting self-service by 10% and halving call volume. Here’s how to start your AI journey the right way.

Thomas John, VP Channels EMEA & Steve Blood, Vice President, Marketing

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Understanding and Managing Shrinkage in Contact Centers

Contact Center

Learn what shrinkage metrics mean in contact centers, why they matter, and how WEM tools can help reduce inefficiency and improve performance.

Tim Richter Sr Dir, Product Marketing

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Unlocking the Future of Customer Experience with Five9 Genius AI and IBM watsonx

Learn how Five9 Genius AI with IBM watsonx delivers intelligent, scalable, and human-centered CX—boosting efficiency, personalization, and trust.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Five9 Named to 2025 Fortune Best Workplaces in the Bay Area List

At Five9, we believe culture isn’t just a collection of values on a wall—it’s how we show up for each other, every day. It’s built in the conversations we have, the support we give one another, and the deep sense of purpose we share. Our mission to enable meaningful customer experiences is only possible because of the commitment, creativity, and care our employees bring to work.

Tricia Yankovich Chief People Officer

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The CX Awards Playbook: 6 Customer-First Strategies From the Boldest Brands in the Game

Searching for a way to level up your CX? Take a peek at these six award-winning customer-first strategies from some of the boldest brands in the game.

Jenn MacIver Edwards VP of Customer Experience